Privacy Policy

Before using our websites, please carefully read this Privacy Policy.

The Community Organization FitSpirit ("Fillactive" or "we" or "our" or "us") provides you with this privacy policy ("Privacy Policy") to inform you ("User" or "Users" or "you") of our policies and procedures regarding the collection, use, retention, and disclosure of personal data and information that we receive from Users who use the Fillactive website (the "Site") and its services (the "Services"). This Privacy Policy applies to anyone using the Site and the Services 

We are committed to providing safe Sites for Users of all ages and have implemented this Privacy Policy to demonstrate our firm commitment to your personal information. Fillactive complies with federal and Quebec laws and regulations on the protection of personal information, including the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) and the Act Respecting the Protection of Personal Information in the Private Sector, CQLR, c. P-39.1. 


Your use of our Sites or interactive advertising banners signifies your acknowledgment, acceptance, and consent to our Privacy Policy, and you adhere to the terms and conditions posted on the Site. If you do not accept this Privacy Policy, please do not continue to use our Sites. Your use of the sites signifies your acceptance of these terms and any changes in effect at the time of use. By submitting your information, you agree that it will be governed by our Privacy Policy. 


In this Privacy Policy, the term "Personal Information" refers to any information about you that can identify you as an individual. For example, you may provide your name, first name, postal address, date of birth, email address, phone number, cell phone number, or banking or financial information, among other things. We collect information that you provide to us, for example when you: 

  • Browse our Site;
  • Submit a comment or question via our Site through any means of communication or on our social media accounts;
  • Make a donation to Fillactive;
  • Fill out a form on our site;
  • Consent to receive marketing communications via any means of communication;
  • Respond to a survey, poll, or participate in a contest on our Site or our social media accounts;
  • Provide us with any document containing Personal Information;
  • Apply for or hold a position at Fillactive;
  • Communicate with us.


We also collect your Personal Information when we offer you health assessment tools that require you to provide self-assessment information. We may also ask you to provide additional information, such as your email address, if you wish to obtain additional services, information, participate in a contest, or address complaints or concerns. 

When you provide us with Personal Information from a third party, you represent and warrant that you have obtained the third party's consent to the disclosure of their Personal Information to Fillactive and have informed them of this disclosure. 


Before submitting Personal Information to us, please note that all information collected on our Sites may be used as follows: 

  • For research, development, and statistics related to our Sites and/or for the future development of the Site and understanding User experience; 
  • To monitor interest and improve our Services; 
  • To help us tailor the content of our Sites, improve the User experience, and understand your needs; 

  • To create a profile about you in order to show you content that may interest you and display content according to your preferences; 
  • To send you our newsletter or any other communication that may interest you, including information about our Services and news.


We expressly acknowledge that we will not use your Personal Information for other purposes without your consent. Furthermore, we will only collect Personal Information to the extent necessary for the aforementioned purposes. 


You may choose not to receive promotional information or other promotional materials. 

With a User's permission, information submitted at the time of registration or submission may be used for marketing and promotional purposes by Fillactive, 
provided that notice of this fact is made available online. If a User objects to such use for any reason, they can prevent such use by email request or by modifying the provided registration information. Fillactive makes reasonable efforts to keep User information in a secure environment. If you have submitted Personal Information and wish to modify it or unsubscribe, please contact us at the address described below. 


Fillactive will not disclose the Personal Information you provide on its Sites to third parties other than a Fillactive agent, except: 

  1. in accordance with the terms of this Privacy Policy, or 
  2. to comply with legal requirements such as a law, regulation, warrant, subpoena, or court order, and/or 
  3. if you report an adverse event/side effect, in which case Fillactive may be required to disclose such information to regulatory authorities, including but not limited to Canadian and/or international regulatory authorities; or
  4. to our service providers who are held to the same level of protection of Personal Information as we are;
  5. as part of a transaction or negotiation of a transaction.

Please note that any of these disclosures may involve the storage, transfer, or processing of Personal Information on servers located outside Canada, where data protection laws may not provide similar or adequate protection to that of Canada. By consenting to this Privacy Policy, you consent to the transfer and storage of your Personal Information in any province of Canada. 


Fillactive, like many website operators, may use a standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded to your computer when you visit a particular website. You can disable cookies by disabling them in your browser; however, some areas of the Sites may not function properly if you do so. 


Fillactive considers the protection of children's personal information, particularly online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children, nor do we allow them to become registered Users or request information through our Sites or helplines. 


We are not responsible for the privacy practices of other sites you may visit when using our Services or when browsing our Site, and we encourage you to read their privacy policies. 

The following additional information applies to our Sites that require registration. In general, you are not required to provide Personal Information as a condition of using our Sites, except to the extent necessary to provide the Service you have requested. However, some of our Sites are reserved for specific individuals, and we may require these individuals to register upon entry by providing certain information. 

There may be links from our Sites to other websites; please note that this Privacy Policy applies only to our Sites and not to websites of other companies or organizations to which our Sites may be linked. You should check the privacy policy that applies to that site and/or make any necessary inquiries about that Privacy Policy with the operator of the linked site. These links to third-party websites are provided for reference and informational purposes only. Fillactive does not endorse and is not responsible for these linked websites. 


We have implemented physical, electronic, and managerial procedures to protect and prevent unauthorized access, maintain data security, and properly use the information we collect online. Fillactive applies appropriate security measures to the sensitivity of the information, such as keeping information in secure facilities and making Personal Information available only to authorized employees who need to know in order to fulfill the purposes for which Personal Information is collected or to comply with any legal or regulatory obligations. 


The Personal Information you share with us is stored on our database servers in Fillactive's data centers, whose servers are located in Quebec. By consenting to this Privacy Policy, you consent to the storage of your Personal Information. 

Additionally, pursuant to agreements between Fillactive and external service providers, your Personal Information may also be hosted and/or transferred to and stored on other servers located outside your jurisdiction, where data protection laws may not guarantee similar or adequate protection as that of your jurisdiction. By consenting to this Privacy Policy, you consent to such transfer, hosting, and storage of your Personal Information. 

We will retain Personal Information for the duration necessary to achieve the purposes for which we collect it or to comply with any legal or regulatory obligations. Once this period has expired, we will proceed with the destruction or anonymization of your Personal Information in accordance with Fillactive's policies and applicable laws. 


In accordance with applicable privacy laws, you have the following rights regarding your Personal Information: 

  • Right of Access: You can inquire whether we hold Personal Information about you and, if so, request a copy of it. Fees may be charged for transcription, reproduction, or transmission of this information. 
  • Right of Rectification: If Personal Information about you is inaccurate, incomplete, or equivocal, or if its collection, communication, or retention is not in accordance with or authorized by the Private Sector Personal Information Protection Act, CQLR, c. P-39.1 (the "Act"), you may request rectification. 

If you wish to review, consult, or rectify this information, please send us a written request to [email protected] 


You may at any time decide not to consent to the retention of your Personal Information by sending a written request to [email protected]. Upon receipt of notice of revocation of your consent, we will stop retaining your Personal Information within a reasonable time, which will vary depending on the Personal Information we have collected and the purpose for which we have collected it. 

Please note that we will send you a confirmation email upon receipt of your request. Please note that if you choose to withdraw your consent, your experience of using the Services and browsing our Site may no longer be optimal, and you may no longer have access to all our Services and our entire Site. 


If you have any questions or concerns about this Privacy Policy, wish to exercise your rights, or want to file a complaint, please contact the Personal Information Protection Officer using the information below. 

Julie Meloche, Executive Director and Personal Information Protection Officer [email protected] 

Please note that we will strive to respond to your questions, concerns, or complaints as soon as possible. 

If we discover that there has been a breach of our security measures resulting in a real risk of harm to you, we will contact you unless prohibited by law. 


If we change our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed about the information we collect about you, how we use it, and the circumstances in which we may disclose it. 

We reserve the right at any time, in our sole discretion and without any liability, to update or modify the Privacy Policy without notice, and your continued access or use of the Services or our Site means that you accept the updated or modified Privacy Policy. If we make changes, we will update the "Last Updated" date at the top of the Privacy Policy. By continuing to access the Site or use the Services, you indicate that you agree to be bound by the revised Privacy Policy. If the revised Privacy Policy is not acceptable to you, please do not use the Site or the Services. Be sure to check back regularly on this page for the latest version of the Privacy Policy.